The FAQ of HT!Books

How are your books printed? Hardback, Paperback, etc?

  • Hello There, Books! are available across all platforms excluding audio. Hardback (our favorite presentation) is provided for sale through the Hello, There! Books online store and in person with us. Many local stores will have these as well. If you are interested in Paperback or Digital, we now have options to allow for those purchases. See Where to Buy? on our resource page for the version you are most interested in!

Where are your products made?

  • All of our books authored and illustrated in Missouri and are printed in Tennessee. Small Business U.S.A. baby!

When will my items ship?

  • Our shipping policy is 1-3 business days after purchase. If you need your items a little quicker, please email us (contactus@hellotherebooks.com) and we'll let you know if we can ship any quicker. 

What is your cancel/return/exchange policy? 

  • Please contact us within 24 hours of order placement to cancel your order and you will be credited in full
  • Returns and exchanges must be initiated within 7 days of receiving the product and must be in original condition. Please reach out to us within 3 days to begin exchange process
  • If return is approved, returns will be credited back to your account, minus the shipping charges. 
  • For a return or exchange, we will ship out replacements at no cost once products have been received. Initial return shipping must be paid by customer en route to Hello, There! Books. If local return is possible, this may be an option.
    • For approved returns and exchanges, please contact us for address

 

    I'm interested in ordering wholesale. Is that available? 

    Do you have a brick and mortar store? 

    • We do not, but can be found in many stores across the area. See our Where to Buy page for more information!

    Where and when should I pick-up my local order? 

    • You can pick up at our office located in Weldon Spring, MO. Contact us for our address and to set up a pick up time.

      Did we miss something? 

      • Email us at contactus@hellotherebooks.com